Returns & Refunds Policy

Please read our policy carefully before placing your order.

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All Sales Are Final

We do not accept returns or issue refunds under any circumstances. By completing your purchase, you acknowledge and agree to this policy.

No Refund Policy

The Skin Clinic operates a strict no-refund, no-return policy on all products. Once an order has been placed and payment has been processed, it cannot be cancelled, modified, or refunded. This applies to all orders regardless of reason, including but not limited to:

  • Change of mind after purchase
  • Dissatisfaction with results
  • Allergic reactions or skin sensitivities
  • Delayed delivery within the stated 14-18 business day window
  • Duplicate orders placed in error
  • Products received that differ from expectations

We strongly encourage all customers to review product descriptions, ingredient lists, and our FAQ page thoroughly before placing an order.

Lost or Undelivered Orders

If your order has not arrived after 25 business days from the date of your shipping confirmation email, please contact our support team at support@theskinclinic.store with your order number and tracking information. We will investigate the matter with our logistics partner. Resolution is at the sole discretion of The Skin Clinic and may include a one-time replacement shipment where applicable.

We are not responsible for orders lost or delayed due to incorrect shipping addresses provided at checkout. Please ensure your delivery details are accurate before completing your purchase.

Damaged in Transit

In the rare event that your product arrives visibly damaged or with a broken seal due to transit, please contact us within 48 hours of delivery with photographic evidence of the damage and your order number. Claims submitted after 48 hours of the confirmed delivery date will not be considered. Any resolution offered is at the sole discretion of The Skin Clinic.

Chargebacks & Disputes

By placing an order with The Skin Clinic, you agree to resolve any concerns directly with our support team before initiating a chargeback or payment dispute with your bank or card issuer. We reserve the right to contest any chargeback filed in violation of this policy and to provide our full policy documentation to the relevant financial institution.

Questions About Your Order?

If you have a question about your order status, tracking, or delivery, our support team is here to help.

Contact Support